28 Apr 2015

The Communication


In the Work:

Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees. See also communications.

With your Partner:

One of the biggest problems in communicating is that most couples have a basic misconception of what the purpose of communication is.  Most approach talking with a partner as a debate in which each presents a preconceived version of the reality of what is going on between the two partners. The fault with this approach is the mistaken assumption that either partner can go into the conversation with an accurate perception of reality.  This is not possible because neither person has the necessary information to determine what reality is, that is: what is going on between them. One purpose of communication is to determine what reality is.  Communication involves the collaboration of two people as they share and examine all of their perceptions, feelings, ideas and thoughts to come to an accurate understanding of what is happening.

Everyone knows that communication is simply a matter of talking and listening.  However, most of us mistakenly believe that the matter of communicating is simple.

Communication involves specific skills can be learned and developed in ourselves in order to talk with and listen to our loved ones:
-Approaching a conversation with your partner
-Talking to your partner
 -Listening to your partner
-Determining reality with your partner

With Others:

Even those who are individual contributors in the workplace need to be able to communicate effectively with bosses and customers. Most people have colleagues with whom they need to communicate in order to be successful at their job. Every one of us has her/his own preferred style of communicating with others. In addition, given our unique histories, we have different strategies for communicating in different types of situations. As a result, there is a very real possibility that when two of us get together there are certain circumstances in which we are less effective at communicating with each other than we would like. By increasing your repertoire of interpersonal communication skills, you can increase your overall effectiveness and perhaps your job satisfaction. Every one of us can benefit from improving our interpersonal skills. We each have certain situations that are more difficult for us and/or have particular communications skills that we would like to improve. You can assess your own interpersonal communications skill level and/or you can ask for feedback from others.

One approach is to think about three or four situations where an interaction with someone else did not go as well as you would have liked. The Two-Column Case Model might help you organize your recollection and identify patterns to help you see areas where you could improve. Interpersonal communication skills are the tools we use to let others know what we think, feel, need and want. And they are how we let others know that we understand what they think, feel, need and want. 

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